Privacy policy

56 GROSVENOR STREET LIMITED. (“FlexoriaStore”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from flexoriastore.shop.

1. Data Controller

56 GROSVENOR STREET LIMITED. is the data controller responsible for your personal data.

Registered Address:
56 Grosvenor Street, London, W1K3HZ, United Kingdom

Contact Email:
support@flexoriastore.shop

Contact Phone:
+44 178 525 9576

2. Information We Collect

We collect the following categories of personal data:

a) Personal Identification Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

b) Payment Information

Payments are processed securely through third-party payment providers.
We do not store full payment card details on our servers.

c) Technical and Usage Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website interaction data (pages viewed, time spent, referring URLs)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To process and deliver your orders
  • Legitimate Interests: To improve our website, prevent fraud, and enhance services
  • Legal Obligations: To comply with applicable laws and regulations
  • Consent: For marketing communications and non-essential cookies (where applicable)

4. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide order confirmations and delivery updates
  • Respond to customer inquiries and provide support
  • Improve website functionality and user experience
  • Prevent fraudulent transactions and enhance security
  • Comply with legal and regulatory obligations

5. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties strictly for business operations, including:

  • Payment service providers
  • Shipping and logistics partners
  • IT and website service providers
  • Marketing and analytics platforms

All third parties are contractually obligated to process your data securely and only for specified purposes.

6. International Data Transfers

Some of our service providers may be located outside the United Kingdom.
When data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

8. Data Security

We implement appropriate technical and organizational measures, including:

  • Secure servers
  • Encryption technologies
  • Restricted access controls

While we take all reasonable precautions, no system can guarantee absolute security.

9. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at:
support@flexoriastore.shop

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Cookies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze traffic and performance
  • Personalize user experience

Where required, we obtain your consent before placing non-essential cookies.
You can manage or disable cookies through your browser settings.

11. Policy Updates

We may update this Privacy Policy to reflect changes in legal, operational, or regulatory requirements.