Refund policy

At FlexoriaStore, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy clearly explains your rights and our obligations regarding returns, refunds, and exchanges.

1. Return Period

Customers have the right to return eligible products within 30 days from the date of delivery.

2. Free Returns

We offer free returns on all eligible orders.
Customers are not required to pay any return shipping costs, regardless of the reason for the return.

3. Return Eligibility Conditions

To qualify for a return, the item must meet all of the following conditions:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging
  • A valid proof of purchase (order number, receipt, or confirmation email) must be provided

We reserve the right to refuse returns that do not meet these conditions.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

In such cases, we will:

  • Provide a free return solution, and
  • Offer a replacement or full refund, depending on your preference and product availability

5. Return Procedure

To initiate a return, follow these steps:

  1. Contact our support team at support@flexoriastore.shop
  2. Provide your order number and reason for return
  3. Our team will review your request and provide return authorization and instructions, including the return address
  4. Follow the instructions provided to complete the return

Returns sent without prior authorization may not be accepted.

6. Refund Process

  • Refunds are processed after the returned item is received and inspected
  • If approved, refunds will be issued to the original payment method
  • Refund processing time: up to 14 business days after approval

You will receive a confirmation email once your refund has been processed.

7. Exchanges

We offer exchanges only for items that are defective or damaged upon arrival.

If you require an exchange, please contact our support team. We will arrange a replacement at no additional cost.

8. Contact Information

For all return and refund requests, please contact:

Email: support@flexoriastore.shop