Shipping policy

At FlexoriaStore, we are committed to providing a clear, reliable, and transparent shipping experience for all customers within the United Kingdom.

1. Shipping Coverage

We currently ship exclusively within the United Kingdom.
Orders placed with delivery addresses outside this region will not be processed.

2. Order Processing Time

  • Orders are processed within 1 to 3 business days (Monday to Friday)
  • Orders placed on weekends or UK public holidays are processed on the next business day
  • Processing times may be extended during peak periods, promotions, or high order volumes

Processing time refers to the period required to prepare, verify, and dispatch your order.

3. Delivery Time

  • Standard Delivery: Estimated 5 to 8 business days after dispatch

Total Estimated Delivery Time:

  • 6 to 11 business days (processing + shipping)

Delivery times are estimates only and may vary due to factors outside our control, including:

  • Courier delays
  • Weather conditions
  • High seasonal demand
  • Operational disruptions

FlexoriaStore does not guarantee delivery dates but ensures all orders are dispatched within the stated processing timeframe.

4. Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.
There are no additional shipping charges applied at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment directly through the courier’s tracking system.

6. Delivery Issues

If your order is:

  • Delayed beyond the estimated timeframe
  • Lost in transit
  • Delivered damaged or incomplete

Please contact us immediately:

We will investigate the issue with the carrier and provide an appropriate resolution, which may include a replacement or refund where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

  • FlexoriaStore is not responsible for orders delivered to incorrect addresses provided by the customer
  • If you notice an error in your shipping details, you must contact us immediately after placing the order

We will make reasonable efforts to update the address if the order has not yet been dispatched.

8. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to accept the package

We reserve the right to:

  • Issue a refund excluding any logistical costs incurred, or
  • Require confirmation before reshipping the order